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pixforge Terms of Service

Effective date: October 1, 2026

1. Acceptance

1.1 Welcome to pixforge (pic.jinlab.com, "the Service"). The Service is operated by Jinlab ("we", "us").

1.2 Please read these Terms of Service ("Terms") and our Privacy Policy before using the Service. By signing up, signing in (including with a Google or GitHub account) or otherwise using the Service, you confirm that you have read, understood and agree to these Terms, including future versions updated under Section 19. If you do not agree, do not use the Service.

1.3 These Terms apply from the effective date shown at the top of this page. They are published in Chinese and English; if the two versions differ, the Chinese version prevails.

2. The Service

pixforge is a set of web-based image tools in two groups:

  • Free tools: resize, crop, rotate, format conversion, grid split, collage (except generating a collage with the 3×3 template), and color handling for wide-gamut and CMYK images. These run entirely in your browser, involve no generative AI, and your images are not uploaded to our servers.
  • Paid features: background removal, upscaling (super-resolution), style transfer (generating new images of your photo in a chibi or other cartoon style, 2 images per run), and generating a collage with the 3×3 template. Background removal, upscaling and style transfer are provided through third-party AI providers' APIs: currently Photoroom for background removal, fal.ai for upscaling (using the Real-ESRGAN model), and fal.ai running generative AI models for style transfer (ByteDance's Seedream for the standard tier and Google's Nano Banana 2 for the premium tier). We do not train or run these AI models ourselves. If we add a new provider or model, we will update these Terms and the Privacy Policy.

3. Accounts and age

3.1 All features, including the free tools, require you to sign in. You can register with an email address and password, or sign in with Google or GitHub; an account is created automatically the first time you sign in with Google or GitHub.

3.2 Keep your sign-in credentials safe and do not lend or transfer your account. Actions taken through your account are treated as yours. If you think your account has been compromised, contact us right away as described in Section 20.

3.3 General age requirement: you confirm that you are at least 14 years old. Users who are at least 14 but under 18 should use the Service with a parent's or guardian's consent and guidance. If your local law sets a higher minimum age, that age applies.

3.4 Paid AI features: because our upstream providers (such as fal.ai) require users to be at least 18 or the age of majority where they live, you must be at least 18 or the age of majority in your jurisdiction to use paid AI features such as background removal and upscaling.

3.5 If we find, or have reasonable grounds to suspect, that an account holder does not meet these age requirements, we may suspend or close the account.

4. Your content: rights and responsibilities

4.1 Your promises: the images and material you submit for processing ("User Content") must be yours, or you must have the rights holder's permission to edit and adapt them. You promise that:

  • you hold the copyright, likeness permissions or other rights needed to let us and our providers process the User Content as described in Section 4.2;
  • the User Content does not infringe anyone's copyright, trademark, likeness, privacy, reputation or other rights;
  • your edits (including background removal and upscaling) do not break the law or unlawfully remove anyone's copyright management information such as watermarks or credits. In some jurisdictions, removing a copyright holder's watermark or credit can be unlawful in itself even when the edit has another legitimate purpose; you are responsible for judging and bearing that risk.

4.2 Licence you give us: to provide the Service, you grant us and the providers we engage a worldwide, non-exclusive, limited licence (sub-licensable only as needed to complete the processing you request) to transmit, temporarily store, process and display User Content back to you. Free-tool content is processed only in your browser and is not covered by this licence; for paid features the licence ends once processing is complete and the content has expired at the provider as described in the Privacy Policy.

4.3 Your responsibility: you are responsible for any claim, dispute or loss arising from User Content that infringes a third party's rights, and we may ask you to indemnify us under Section 15.

5. Results: ownership and disclaimers

5.1 You own the results: as between you and us, the images you obtain through the Service ("Results") belong to you. Provided you comply with these Terms and have paid any applicable charges, you may use them for personal or commercial purposes. We claim no rights in the Results.

5.2 No guarantee of uniqueness or non-infringement: Results are produced by third-party machine-learning models from your input. We do not guarantee that a Result is original or unique in fact or in law, or that it differs from what other users get from similar input. Before using Results commercially, registering copyright or relying on their originality, assess this yourself and seek professional advice if needed.

5.3 No IP indemnity: unless agreed otherwise in writing, we do not undertake to cover you if a third party claims that your use of a Result infringes their rights.

5.4 Provenance information: if a Result carries information showing it was processed by AI (such as C2PA metadata), you must not remove or alter it in order to make people believe the content was not AI-processed.

5.5 AI-generated content: style transfer Results are new images drawn by generative AI in the style you chose. They are not real photos, and we do not guarantee that they look like the original or the people in it (for example, facial features, skin tone or accessories may differ). We label these Results "AI-generated" on the page and put "ai" in the downloaded file names, and we keep, unchanged, the AI-generated labels and C2PA provenance information the Upstream Provider writes into the files. When you publish these images, do not let people believe they are real photos; where the law requires a label, labelling is your responsibility.

6. Upstream providers

6.1 Our role: for paid AI features we integrate the APIs of providers such as Photoroom and fal.ai ("Upstream Providers"). Output quality, content-safety filtering, model versions and availability are decided by the Upstream Providers in their own systems, which we do not control.

6.2 Upstream rules: you understand that your use of paid AI features is also indirectly subject to the Upstream Providers' acceptable-use rules. Our current Upstream Providers are:

  • Photoroom: Privacy Policy and Terms. Photoroom states that images processed through its API are neither stored nor used for training.
  • fal.ai: Privacy Policy and Terms of Service. Your ownership of submitted content is unaffected and fal.ai processes it only to provide its service; however, fal.ai's terms reserve the right to use anonymised or aggregated data derived from usage to improve its products and AI models, and it currently offers no opt-out for end users.

6.3 Third-party complaints: if a third party complains to us that a Result infringes their rights, we handle it under Section 13. Disclaimers in the Upstream Providers' terms do not limit our right to act on your User Content or use of the Service under these Terms, and do not reduce your responsibility under Section 4.3.

6.4 Availability depends on third parties: paid AI features depend on the Upstream Providers' APIs, account status and quotas, and may be temporarily or permanently unavailable because of maintenance, risk reviews, model retirement or policy changes on their side. We make reasonable efforts to keep the Service running or switch providers, but are not liable for interruptions caused upstream; any effect on your points is handled under Section 11.

7. Data and privacy

7.1 How we collect, use, keep and share your personal information, and your rights, are described in our Privacy Policy, which forms part of these Terms.

7.2 In short: free-tool images are processed only in your browser; images for paid AI features are sent to the relevant Upstream Provider for processing and are not kept on our own servers; paid Results are stored in your browser; when an upscale or a style transfer finishes, our server keeps the Results' download links (not the images themselves) for up to 23 hours so you can fetch them from "My results" after closing the page, and the result files are kept on fal.ai for 24 hours and then deleted.

7.3 We do not use your images to train any model. If we ever plan to use User Content to improve our own service, we will first update these Terms and the Privacy Policy and ask for your separate consent.

7.4 For security we may apply necessary technical checks to uploads (such as verifying the file format and rejecting unsupported or malformed files). This does not change your rights in the original content.

8. Service provided "as is"

8.1 The Service is provided "as is" and "as available". To the extent permitted by law, we give no express or implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

8.2 We do not guarantee that Results will meet your expectations for quality, accuracy or appearance; that the Service will be uninterrupted or error-free; or that the Upstream Providers' APIs will always be available (see Section 6.4).

8.3 If this section conflicts with mandatory law where you live, the mandatory law prevails and the rest of this section remains in effect.

9. Prohibited uses

You agree not to use the Service for:

  • Illegal content: uploading, generating or distributing content that breaks the law where you are, where we are, or applicable international law.
  • Violating others' rights: editing, generating or distributing images that identify a real person, without their consent, to defame, harass or mislead the public, or otherwise infringe their likeness, privacy or reputation.
  • Other people's photos need consent: when using style transfer or any feature that generates new images from photos of people, only upload photos of yourself or of people who agreed to it.
  • Deepfakes: using a real person's face to create content they have not agreed to and that could be mistaken for real footage. This is prohibited even if you took the original photo and hold rights in it, whenever it involves non-consensual synthesis of a real person's likeness.
  • Child sexual abuse material (zero tolerance): uploading, generating or distributing any sexual or exploitative content involving minors is strictly prohibited. We will immediately ban the account, preserve necessary evidence and report it to the authorities as required by law, with no appeal.
  • Sexual, violent or extremist content: uploading or generating pornography, extreme violence, terrorist propaganda, racial discrimination or hate speech.
  • Evading content moderation: using any technique to bypass or interfere with the content-safety filters of the Upstream Providers or the Service.
  • Unlawfully removing copyright information: using the Service's editing features to remove watermarks, credits or other copyright management information belonging to others, where you do not hold the rights described in Section 4.1.
  • Abuse and attacks: unauthorised automated bulk use, reverse engineering, circumventing billing or limits, spreading malware or anything that endangers system security.

If we have reasonable grounds to suspect a breach of this section, we may suspend or close your account without prior notice.

10. Reporting

10.1 Anyone can report content or accounts that may breach Section 9 using the contact details in Section 20.

10.2 We review reports manually within a reasonable time and may remove content, restrict features or close accounts. Reports of zero-tolerance content such as child sexual abuse material are handled first.

10.3 Affected account holders may appeal the same way, except for child sexual abuse violations under Section 9, which cannot be appealed.

11. Credits, payment and refunds

11.1 How billing works: paid features are paid for with credits (points). You buy a credit pack with a one-off payment, and points are deducted each time you use a paid feature. There is no subscription and nothing renews or charges you automatically. The current pack is 1000 points for US$10; the purchase page shows the current offer.

11.2 Payment: you pay on Stripe's checkout page, and the available payment methods are those shown there. Your card and other payment details are handled by Stripe; we never see or store your card number. Once payment succeeds, the points are added to your account automatically.

11.3 Point costs: the number of points an action needs is shown in the tool panel before you confirm it, and each charge is the number shown on the page before you confirm. The current costs of each paid feature are listed on the point costs page, which reads the costs the site is using right now and updates automatically when they change. Generating a collage with the 3×3 template is charged when the collage is generated; saving or downloading it costs nothing more; all other tools are free. You cannot use a paid feature without enough points.

11.4 When processing fails:

  • Background removal deducts points when processing starts; if processing fails, the points are returned to your account automatically.
  • Upscaling first places a temporary hold on the points, and our server settles the job once the Upstream Provider finishes: the points are deducted as soon as a result is produced, even if you have closed the page, and you can fetch the result from "My results" (our server keeps the download link for up to 23 hours). If processing fails, or it has not started by the deadline, the hold is released and nothing is deducted.
  • An upscaling job can be cancelled only while it is still waiting in the queue. Once processing has started it cannot be cancelled; it is charged when it completes and the result is in "My results". If a job happens to start just as you cancel, it likewise completes and is charged.
  • If, when an upscale finishes, your available credits no longer cover it (for example because credits were taken back after a refund), we do not deliver the result and deduct nothing. If the Upstream Provider processed a job but we did not charge for it for such reasons, or because the result could not be delivered, 3 times within 24 hours, the tool is paused for your account for up to 24 hours.
  • Style transfer makes 2 images per run. It first places a temporary hold on the points for the whole run, and our server settles the job once the Upstream Provider finishes: you are charged for the images actually produced and delivered (for example, half the points if only 1 image is produced), even if you have closed the page, and the results can be fetched from "My results". Cancelling, and running out of available credits when the job finishes, work as for upscaling.
  • If content moderation at the Upstream Provider blocks the image or the results and nothing is delivered, nothing is charged; but to prevent abuse, after 1 block(s) within 24 hours style transfer is paused for your account for up to 24 hours. If the Upstream Provider reports a job as finished but no image was produced, nothing is charged and it counts toward the "processed but not charged" limit in the item above.
  • Grid collages first place a temporary hold on the points and only deduct them once a result is successfully produced. If processing fails, you cancel, or it does not finish in time, the hold is released and nothing is deducted.
  • If points were deducted but you did not receive the result because of us or an Upstream Provider, contact us as described in Section 20; once we have checked, we will return the points.

11.5 Points already used: points spent on an action that completed successfully and delivered its result are not refundable.

11.6 Refunds of unused credits: each purchase is assessed separately.

  • How time is counted: counted from the moment of purchase to the moment we receive your refund request, by the actual time elapsed: 14 days means 14 × 24 hours. Exactly 14 × 24 hours still counts as within 14 days; one second more is after 14 days. The same applies to 30 days (30 × 24 hours).
  • Within 14 days: refund = (amount paid − Stripe fee) × unused credits ÷ credits bought in that purchase. The fee is the processing fee Stripe actually charged on that payment: Stripe does not return this fee when a payment is refunded, so it is deducted from the refund.
  • After 14 days and up to 30 days: the amount from the formula above, multiplied by 50%.
  • Purchases older than 30 days are not refunded.
  • EU, EEA and UK: if either the country of your billing address or the country that issued your card is in the European Union, the European Economic Area or the United Kingdom, no fee is deducted within 14 days: refund = amount paid × unused credits ÷ credits bought in that purchase. After 14 days the same rules apply as for everyone else.
  • Which credits count as unused: your current balance is counted first against your most recent purchase (up to the credits it added), then against the purchase before it, and so on; credits already used are not refundable.
  • Paid features are paused while we process a refund: while we process your refund request, we pause your account's paid features and credit purchases; free tools keep working, and paid jobs that started before the pause finish and are charged as usual. Unused credits are calculated from your balance after the pause (once those jobs have finished). Access resumes once the refund has been processed.
  • Compensation credits are not refundable: credits we give you as compensation or as a gift (see Section 11.10) cannot be refunded. Compensation credits are used before purchased credits; when we calculate a refund, only the compensation credits you have not used yet are taken out of your balance, and the rest is counted against your purchases as described above.
  • Each purchase is refunded once: when we refund a purchase through Stripe, we remove all of that purchase's unused credits from your account, only once; the same purchase is not refunded again.

To ask for a refund, email privacy@pic.jinlab.com with the email address you signed up with. Once we have checked, we refund the amount to your original payment method through Stripe. Any mandatory rights you have by law (such as a statutory right of withdrawal for distance purchases in some countries) are not affected.

11.7 Credit rules: credits can only be used within the Service, have no cash value and cannot be transferred to another account. Credits currently do not expire; if that changes, we will give notice under Section 19, and it will not reduce the number of credits you bought before the change.

11.8 Price changes: we may change pack prices and the point cost of features. Changes do not reduce credits you have already bought and apply only to actions taken after the change. Changes to point costs take effect as soon as they go live on the site; the 7-day advance notice in Section 19 does not apply to them, because they never apply to earlier actions and the tool panel always shows the points an action needs before you confirm it, and points are only deducted after you confirm.

11.9 Chargebacks: if you ask your card issuer to reverse a completed purchase (including an issuer inquiry), we immediately suspend the account's access to paid features and to buying credits, and take back the unused credits of that purchase (calculated as in Section 11.6, with the most recent purchase counted as unused first; your balance never goes below zero). Paid processing that started before the suspension still completes; if there are not enough credits when it completes, the result is not delivered and no points are charged. If the chargeback ends in our favour (we win it, or the issuer's inquiry does not turn into a chargeback) and no other chargeback is still open or unresolved, the suspension is lifted automatically, but the credits taken back are not restored automatically; contact us if you disagree. Chargebacks that end in our favour are not treated as chargebacks for the rule below. Below, "chargebacks" means only those that have not ended in our favour (including ones still open). A single chargeback on an account stops its access to paid features and to buying credits, together with every payment method it has used (the same card, or the same Alipay or WeChat Pay account); a single chargeback with a payment method, on any account, stops that payment method. Any account that has used a stopped payment method is also stopped from using paid features and buying credits until restored. This reaches one step only and does not spread further through other payment methods those accounts have used. Any later payment with a stopped payment method, on any account, will not be converted into credits and will be refunded in full to the original payment method. Once you have repaid the disputed amounts and we have verified the repayment, you can contact us to restore the account and those payment methods; credits taken back are not restored. To enforce this section, we keep chargeback records and payment-method records after an account is deleted (see our Privacy Policy).

11.10 Compensation credits: if something goes wrong with the Service, or an account is deleted by mistake, we may at our discretion add credits to your account as compensation or as a gift ("compensation credits"). Compensation credits can be used for paid features exactly like purchased credits, and they are used first: purchased credits are only used once your compensation credits run out. Compensation credits cannot be refunded: when we calculate a refund under Section 11.6, only the compensation credits you have not used yet are taken out of your balance, and the rest is counted against your purchases, most recent purchase first. Like other credits, compensation credits have no cash value and cannot be transferred to another account, and they are forfeited together with any other remaining credits when the account is deleted. If compensation credits were granted by mistake (for example to the wrong account, or with the wrong number of points), we may take them back: we only take back the part you have not used yet, your balance never goes below zero, and the take-back is recorded in your credit history. This take-back rule applies only to compensation credits granted on or after 2026-09-30 00:00 Beijing time (UTC+8); compensation credits granted before then will never be taken back.

12. Intellectual property

12.1 The Service's website, code, design, trademarks and logos (excluding your User Content and Results) belong to us or our licensors.

12.2 Except as these Terms expressly allow, you may not copy, modify, reverse engineer, sell or otherwise exploit the Service's technology.

13. Rights complaints (notice and takedown)

13.1 If you believe content uploaded or produced through the Service infringes your rights, notify us using the contact details in Section 20 and, where possible, include: proof of your rights; where the content is or a description of it; your contact details; and a statement that you believe in good faith that the use is unauthorised.

13.2 Once we receive a complete notice, we will take necessary action within a reasonable time and try to inform the user concerned.

13.3 The user concerned may send a counter-notice explaining their rights in the content; we will handle it as applicable law requires.

13.4 We may close the accounts of repeat infringers.

14. Limitation of liability

14.1 To the fullest extent permitted by law, we, our affiliates, staff and Upstream Providers are not liable for any indirect, incidental, special, consequential or punitive damages (including lost profits, lost data or business interruption) arising from use of, or inability to use, the Service, even if told such damages were possible.

14.2 To the fullest extent permitted by law, our total liability to you is limited to the fees you actually paid us in the 6 months before the event giving rise to the claim.

14.3 If this section conflicts with mandatory law where you live, the mandatory law prevails and the rest of this section remains in effect.

15. Your indemnity

If a breach of these Terms by you (especially Sections 4 and 9), your User Content or your use of the Service leads to a third-party claim, loss, liability or cost (including reasonable legal fees) for us, our affiliates, staff or Upstream Providers, you agree to indemnify us and hold us harmless.

16. Suspension and termination

16.1 You may stop using the Service at any time, and you can delete your account yourself on the Settings page (for your security, you must have signed in recently and type delete to confirm); if you cannot, contact us as described in Section 20. Deleting an account deletes the information that identifies you (email address, name, profile picture, password and linked sign-in accounts) and forfeits any remaining credits, including compensation credits (ask for a refund under Section 11.6 first if you want one); credit and payment records are kept in de-identified form, and other devices where you are signed in are signed out on their next action, as described in our Privacy Policy.

16.2 If you breach these Terms (especially Section 9), we may suspend or close your account without prior notice and reserve the right to recover any amounts owed.

16.3 Sections 4, 5, 13, 14 and 15, and any other terms that by their nature should survive, remain in effect after termination.

17. Export control

Some of our Upstream Providers are based in the United States (for example fal.ai). You agree not to use the Service in breach of applicable export-control laws, and not to use it from a country or region under relevant sanctions or export restrictions, or as a person or entity on a relevant restricted list.

18. Governing law and disputes

18.1 If a dispute arises between you and us about these Terms or the Service, we will both first try to resolve it amicably.

18.2 If that fails, either party may bring proceedings in a competent court under applicable law.

18.3 Nothing in this section affects rights you have under mandatory consumer-protection law where you live (such as the right to bring proceedings in the courts of your habitual residence).

19. Changes to these Terms

We may change these Terms when the Service changes or the law requires it. The updated version will be posted on this page with a new effective date. Significant changes (such as changes to billing rules or major changes to how we handle data) will be announced prominently on the site at least 7 days before they take effect. If you keep using the Service after a change takes effect, you accept the updated Terms; if you do not agree, stop using the Service and you may ask us to close your account under Section 16.

20. Miscellaneous

20.1 Severability: if any provision of these Terms is found invalid or unenforceable, the rest remain in effect.

20.2 Entire agreement: these Terms together with our Privacy Policy form the entire agreement between you and us about the Service.

20.3 Contact: for questions about these Terms, or to report, complain, appeal, request a refund or delete your account, contact us:

  • Email: privacy@pic.jinlab.com (preferred for privacy, account deletion and refund requests);
  • WeChat Official Account: tap the WeChat Official Account icon at the bottom of any page, scan the QR code, follow the account and send us a message;
  • X (formerly Twitter): send a direct message to @mosjinX.